Refund and Returns Policy
This Refund and Return Policy governs all transactions conducted on www.desknestbox.com, operated by PAPER MANE PUBLISHERS LTD. under the brand Desknestbox. We are committed to ensuring transparency and fairness in our post-purchase support.
1. Payment Integrity & Security
To ensure financial security, we process all payments through Stripe’s secure infrastructure. Supported payment methods include:
Cards: Visa, Mastercard, American Express.
Digital Wallets: Apple Pay, Google Pay.
Wallets: Verified electronic wallet options as presented at checkout.
2. Logistics & Delivery Guarantee
Carriers: We utilise premium services from DHL, FedEx, and UPS to ensure reliable delivery.
Standard Lead Time: Estimated delivery to Europe is 5–8 working days.
Loss Protection: If an order is officially confirmed lost or remains undelivered beyond our maximum service window, we provide a full replacement or a total refund.
3. Right of Withdrawal (EEA Customers)
In compliance with the EU Consumer Rights Directive, customers residing in the European Economic Area (EEA) have the right to withdraw from their purchase within 14 days of receipt, without providing a reason.
Notification: Please contact storagebox@desknestbox.com within the 14-day window.
Process: Once your request is validated, you will receive specific return instructions.
Return Shipping Costs: For standard returns under the 14-day Right of Withdrawal, the customer is responsible for the return shipping costs to our Canadian facility. For confirmed defective or damaged items, Desknestbox will cover all associated costs or provide a pre-paid label.
4. Returns Address
All authorised returns must be directed to our registered facility:
PAPER MANE PUBLISHERS LTD.
1208 Delphi Pl, London, ON N5Y 5B6, Canada
5. Damaged or Non-Conforming Goods
If your item arrives in a damaged or defective state:
Report: Notify us via email within 48 hours of delivery, including clear photographic evidence.
Resolution: Upon verification, we will issue a full replacement or a total refund. For confirmed defects, we do not impose any restocking or administrative fees.
6. Refund Processing Standard
We adhere to strict financial compliance standards regarding refunds:
Method: All refunds must and will be issued back to the original payment method used at checkout (Visa, Mastercard, Amex, Apple Pay, Google Pay, etc.).
Timeline: We initiate refunds within 5 working days of an approved request or receipt of returned goods. Please note that banking institutions may take additional time to reflect the balance in your account.
7. Conditions for Returns
Condition: Items must be returned in their original, unused condition with all packaging intact, unless the return is due to a confirmed manufacturing defect.
Exclusions: We do not accept unauthorised returns sent back without a prior email confirmation from our support team.
8. Dispute Prevention
At Desknestbox, we aim to resolve all customer concerns amicably and swiftly. We encourage customers to contact our support team directly for any issues, as we guarantee a resolution within our stated 24-hour response window.
9. Contact Information
For all refund, return, or cancellation enquiries, please contact our dedicated support team:
PAPER MANE PUBLISHERS LTD.
Address: 1208 Delphi Pl, London, ON N5Y 5B6, Canada
Email: storagebox@desknestbox.com
Telephone: +1 519 850 6958
