Shipping Policy
This Shipping Policy governs the dispatch and delivery of all orders placed via www.desknestbox.com, a brand operated by PAPER MANE PUBLISHERS LTD.
1. Service Coverage & Carriers
We provide premium international delivery services primarily to customers across the European Economic Area (EEA). To ensure safety and speed, we exclusively utilise high-tier carriers, including:
DHL Express
FedEx Priority
UPS Worldwide
2. Dispatch & Fulfillment
Factory & Dispatch Facility: All orders are professionally processed and dispatched from our facility located at 1208 Delphi Pl, London, ON N5Y 5B6, Canada.
We are a Canadian manufacturer, not a third-party reseller. All goods are crafted and shipped directly from our London, Ontario plant.
Processing Time: Orders are typically processed within 24–48 hours following payment confirmation (excluding weekends and public holidays).
3. Delivery Timetables
Our logistics network is designed for efficiency and transparency:
Estimated Delivery: 5–8 working days from the date of dispatch.
Scope: This timeframe includes carrier pickup, international air transit, and final mile delivery to your doorstep.
Customs: We operate with a commitment to smooth cross-border trade, ensuring all necessary export documentation is accurately provided to facilitate swift customs clearance.
4. End-to-End Tracking
Every shipment is fully insured and tracked.
Once your order is dispatched, a Shipping Confirmation Email containing a unique tracking number and direct tracking link will be sent to your registered email address.
Real-time updates will be available at every transit milestone, from departure in Canada to final delivery in Europe.
5. Delayed or Lost Shipments
In the rare event of a logistics delay:
Carrier Investigation: If an order exceeds the estimated timeframe, we will initiate an immediate priority review with the carrier.
Resolution Guarantee: If a shipment is officially declared lost or remains undelivered beyond a reasonable period, we guarantee a full replacement or a total refund issued via the original payment method.
6. Delivery Integrity
Orders are delivered to the precise address provided at checkout. We encourage customers to verify their contact details to prevent delivery failures. Our carriers provide “proof of delivery” for every successful transaction, which serves as the final record of fulfillment.
7.Import Duties & VAT
Total Price Guarantee: For our European customers, all orders are shipped on a Delivered Duty Paid (DDP) basis. The price you see at checkout is final. Desknestbox handles all import VAT and customs clearance fees. No additional payment will be requested by the courier upon delivery
8. Shipping Enquiries
Our logistics support team is committed to resolving any transit issues promptly.
PAPER MANE PUBLISHERS LTD.
Email: storagebox@desknestbox.com
Telephone: +1 519 850 6958 (Mon-Fri)
Response Time: We respond to all shipping enquiries within 24 hours.
